Our Process
The NorthStar Process
Consultation
A sales representative from NorthStar Home Experts will visit your home to discuss the services we offer, tailored specifically to your needs. The representative will walk you through our process, ensuring you are well-informed about the solutions we provide, as well as complete any necessary measuring. Post-consultation, we commit to delivering a comprehensive quote within 2-3 days, setting the stage for a transparent and customer-focused experience.
Communication
Communication is a critical step. Whether directly with you or your insurance company if necessary, we manage to ensure a smooth and effortless experience. Our commitment is to simplify this step for our customers, focusing on clear communication and careful coordination of all resources needed for the project.
Order
After the initial consultation encapsulating either insurance work or out of pocket (retail), NorthStar Home Experts handles the ordering process with precision and care. We order all necessary products, ensuring we have everything required for your project.
Installation
NorthStar Home Experts takes great pride in our installation process, which is characterized by our commitment to professionalism and customer comfort. Our goal is to carry out the installation efficiently and seamlessly, with minimal disruption to your daily routine, while adhering to the highest standards of quality and service.
Customer Service
NorthStar Home Experts’ customer service philosophy extends well beyond the completion of the installation. Should any issues arise post-installation, we’re committed to resolving them expediently, with a promise of continued support for years to come, ensuring enduring satisfaction and trust.
Let us navigate your home insurance claim.
NorthStar Home Experts will handle the complexities of your insurance claim. Our team works directly with your insurance provider to ensure a smooth and efficient process.